FAQ
What does FURLEVANE sell?
We sell pet home essentials, including storage baskets and organizers, feeding mats, pet towels, sofa throws, crate mats, and blankets.
Check each product page for the materials, dimensions, included contents, and care instructions.
Where do you deliver?
We deliver to eligible addresses within the United States. Available destinations and shipping methods are shown at checkout. We do not currently offer international shipping.
How long does processing and delivery take?
Order processing normally takes 1–2 business days after payment is confirmed.
Standard shipping is estimated at 5–8 business days after dispatch, for an estimated total of 6–10 business days.
Business days exclude weekends and U.S. federal holidays. Delivery dates are estimates.
How much is shipping?
Standard shipping costs $3.00 for orders below $50.00.
Orders with a merchandise subtotal of $50.00 or more after discounts and before taxes and shipping receive free standard shipping.
Will I receive tracking information?
We will email shipment confirmation and tracking information after dispatch. Tracking may take time to update after a shipping label is created.
Can I change my address or cancel an order?
Email support@furlevane.com as soon as possible. We will confirm whether we can make the change or stop dispatch.
Changes cannot be guaranteed once an order is being prepared. If your order has already shipped, our return procedure applies.
Can I return or exchange an item?
You may request an eligible return or exchange within 30 calendar days after delivery.
Change-of-mind returns must be unused, unwashed, clean, free of pet hair and odors, and complete with included components.
Different arrangements apply to damaged, defective, or incorrect items. See our Return & Refund Policy for full details.
Who pays return and exchange postage?
We provide prepaid return shipping for approved returns and exchanges within our U.S. service area. We also cover shipment of an approved replacement.
We do not charge restocking fees or exchange postage fees.
When will I receive my refund?
After receiving and inspecting a return, we will notify you of the outcome and issue an approved refund to the original payment method within 10 business days.
Your bank or payment provider may take additional time to post it.
What if an item arrives damaged, defective, or incorrect?
Contact support@furlevane.com with your order number and a description of the problem. Photographs are helpful where available.
We will arrange an appropriate replacement or refund without charging return or replacement postage.
Which payment methods can I use?
The payment methods currently available for your order are displayed at checkout.
Prices are in U.S. dollars, and applicable taxes and shipping are shown before payment.
How should I clean a product, and will it fit my space?
Follow the instructions on the product page and sewn care label where present. Measure your space or crate interior before ordering.
Do not assume an item is machine washable or waterproof unless the product information expressly states it.
How can I contact you?
Email support@furlevane.com or call +1 305-607-1942.
Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays.